Terms of Service

These Terms of Service ("Terms") are a contract between you and DepoFlow ("DepoFlow," "we," "us") governing your use of the DepoFlow desktop application, web application, and related services (together, the "Service"). By creating an account or using the Service, you accept these Terms. If you use the Service on behalf of a law firm or other organization, you represent that you have authority to bind that organization, and "you" includes it.

DepoFlow syncs deposition transcripts to video, supports designation workflows, and renders clips. The current desktop workflow runs on your computer. The online account service handles sign-in, credits, billing, job metadata, and diagnostics. Hosted transcription, cloud media sharing, hosted rendering, and remote live transcription are not part of the current offer. We may improve or modify the Service over time; if a change materially reduces core functionality you have paid for, you may contact us for a remedy under Section 6.

• You must provide accurate account information and keep your credentials confidential.
• You are responsible for activity under your account and for managing which members of your firm have access to which matters.
• Notify us promptly at security@depoflow.com if you suspect unauthorized access.

• Sync jobs consume credits even though processing runs locally. At the standard rate, one credit costs $5.00 and covers one video hour. Each sync has a one-credit minimum; additional time rounds up in six-minute increments.
• Purchased credits do not expire and belong to your firm rather than an individual seat. Optional plans or volume pricing may be offered at the prices shown at purchase.
• Viewing and searching compatible synced depositions in Review is free. Designations and clip exports require a one-time $99 unlock per transcript covering your firm, separate from sync credits. Prices are shown before purchase.
• Payments are processed by Stripe. Charges are authorized when you submit a purchase; a purchase is final when our payment processor confirms it.
• If a payment is refunded or reversed, any credits granted by that payment are removed from your balance.
• Credits are prepayments for service usage, not stored value or currency, and are non-transferable except within your firm's account.
• We may change pricing prospectively; changes never affect credits you already purchased.

Your data stays yours. You retain all rights to the recordings, transcripts, designations, exhibits, and other material you process with the Service ("Your Content"). We claim no ownership of Your Content.

• The desktop account-sync workflow does not upload recordings, transcript text, or saved timings. Exporting a file lets you choose the recipients and delivery channel.
• For content you choose to send to support, you grant us only the limited permission needed to respond to that request. We do not claim ownership of it.
• We will never use Your Content to train or fine-tune AI models, and we will never sell it.
• You are responsible for having the rights and permissions needed to process the content you use with the Service, and for meeting your own professional-responsibility, confidentiality, and privilege obligations when you choose to share content with another party.

Automated transcription and transcript-to-video alignment are statistical processes and may contain errors, mishear speakers, or misalign timestamps. You are responsible for reviewing output before relying on it in any proceeding, filing, or client communication. If a paid sync job fails or produces defective output, contact support@depoflow.com and we will re-run the job or restore the credits it consumed — this is your exclusive remedy for defective output.

You agree not to:

• Use the Service to violate any law, court order, or protective order, or to process recordings you have no right to possess
• Probe, disable, or circumvent security or access controls, or access another firm's data
• Reverse-engineer the Service except where the law grants that right notwithstanding this term
• Resell or provide the Service to third parties as a service bureau without our written agreement
• Interfere with the integrity or performance of the Service

DepoFlow is software. It is not a law firm, does not provide legal advice, and using it does not create an attorney-client relationship with us. Designation decisions, evidentiary judgments, and everything else that requires professional legal judgment remain yours.

Our Privacy Policy describes what we collect and how we handle it, and our Security page describes how we protect it. Both are part of how we deliver the Service.

We and our licensors own the Service, including its software, design, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your firm's legal work while your account is in good standing. If you send us feedback or suggestions, we may use them without obligation to you.

• You may stop using the Service and request account deletion at any time.
• We may suspend or terminate accounts that materially breach these Terms, after notice and a chance to cure where practicable.
• Content on your machine is unaffected by termination — it is yours and stays with you.
• Sections 5 (ownership), 12-14 (disclaimers, liability, general) survive termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, AND OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S CONFIDENTIALITY BREACHES, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

• These Terms, the Privacy Policy, and any order or data processing agreement between us are the entire agreement for the Service.
• If a provision is unenforceable, the rest remains in effect.
• You may not assign these Terms without our consent, except to a successor of your firm's practice; we may assign them in connection with a merger or sale.
• Notices to you go to your account email; notices to us go to support@depoflow.com.
• These Terms are governed by the laws of the United States and the state in which DepoFlow is organized, without regard to conflict-of-law rules; venue lies in the courts of that state.

If we make material changes, we will update the date at the top of this page and notify account holders by email at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance.